Coordination tool and incident reporting
Development and deployment of a live dashboard allowing teams to report and manage incidents in real time.
Response time halved · Centralised view for the organiser
Voir ce casEvent Tech SupportTicketing
Ticketing terminal deployment and access control for festivals
When festival doors open, queues don't forgive. Peak Events prepares, configures and supervises your ticketing terminals to ensure smooth entry from the very first minute.
Prepare my deploymentThe context
A festival with thousands of visitors must absorb brutal rush peaks at opening, with no acceptable delay. Every technical issue on a terminal creates a queue, and every queue creates a poor visitor experience from the moment they arrive.
Our intervention
- Configuration of 40 terminals before opening
- Full test of each device on J-1
- On-site presence during the first 2 critical hours
- Reactive incident support — escalation under 5 min
- Coordination with the ticketing provider
Result
3,200 scans per hour at the entry peak, zero major interruption. The organising teams were free to focus on visitor welcome rather than managing technical incidents.
This case is part of our Event Tech Support service
See the Event Tech Support serviceOther similar interventions
Let's prepare your ticketing deployment
Configuration, testing and field support — tell us what you need.